C04.1 · THE INVENTORY
From homepage to invoice.
Every touchpoint — site, app, emails, decks, social, ads, invoices, error pages — is catalogued. The boring surfaces (invoices, receipts) are exactly where brand is forgotten.
SPANSSite → invoice
INCLUDESErrors · receipts
BORINGCounted too
COMPLETEGoal
C04.4 · THE AUDIT BASE
What every scan reads.
The visual and voice audits scan against this list, so nothing is missed. New surfaces are added as they launch — the inventory is maintained, not a one-off.
BASEFor audits
NOTHINGMissed
NEWAdded on launch
LIVEMaintained