BRAND INDEX
WCNWCNCONSISTENCY AUDITS MAP
10 · MEASUREMENT → C
10 · BRAND MEASUREMENT
Consistency audits · C
Are we
on-brand?
A system is only as strong as its weakest touchpoint. This cluster audits where the brand shows up — visual, voice, every surface — and flags where it drifts. Tap any card to open its spec.
LOGO
VISUAL
VOICE
TOUCHPOINTS
FLAGS
CADENCE
42%
CONSISTENCY AUDIT COVERAGE
1 shipped
3 in progress
2 planned
10C01 Logo misuse scan DONE
The mark gets stretched, recoloured and pasted on clashing backgrounds the moment it leaves the brand team. An automated scan finds misuse in the wild, continuously, so it can be corrected fast.
SCANAutomated FINDSMisuse COVERAGEWeb · social CADENCEContinuous
C01.1 · WHAT IT SCANS
The mark, in the wild.
The scan looks for the WCN mark across the web, partner sites and social, flagging instances that depart from the approved forms. It watches where the team can’t.
LOOKSFor the mark
WHEREWeb · partners
FLAGSDepartures
WATCHESEverywhere
C01.2 · WHAT COUNTS
Stretched, recoloured, busy.
Misuse is the catalogue of don’ts — distortion, wrong colour, clutter, low contrast. The scan is tuned to the same rules the mark guidelines define.
DISTORTIONFlagged
COLOURWrong = flag
CLUTTERFlagged
RULESFrom guidelines
C01.3 · COVERAGE
Owned and beyond.
Owned surfaces are scanned exhaustively; partner and third-party use is sampled. Coverage is documented so a clean scan means something.
OWNEDExhaustive
PARTNERSampled
DOCCoverage
CLEANMeans clean
C01.4 · THE FLOW
Find, flag, fix.
Each finding routes to an owner with the specific rule it breaks and a corrected asset. The scan isn’t a naughty list — it’s a fast path back to on-brand.
ROUTETo owner
WITHRule + fix
NOTA naughty list
GOALBack on-brand
DON'T
×
Don't scan owned only — Misuse lives off-platform.
×
Don't flag without the rule — Cite what it breaks.
×
Don't shame, fix — Route a corrected asset.
×
Don't leave findings open — Track to resolution.
“The mark is misused the second it leaves your hands — so watch continuously.”
10C02 Visual audit WIP
Beyond the logo, the whole visual system can drift — a slightly-off colour here, a wrong typeface there. The visual audit checks each surface against the system and scores how on-brand it is.
CHECKSColour · type · layout PERSurface SCOREPer touchpoint OUTScorecard
C02.1 · WHAT’S CHECKED
The four fundamentals.
Each surface is checked on colour accuracy, typography, spacing/grid and imagery style — the four places visual drift hides. The checklist matches the visual identity spec.
COLOURAccuracy
TYPECorrect faces
LAYOUTGrid · spacing
IMAGERYOn-style
C02.2 · PER SURFACE
Site to slide.
Web, product, deck, social, print — each surface is audited on the same criteria. Consistent criteria make scores comparable across very different media.
WEBAudited
PRODUCTAudited
DECK · SOCIALAudited
SAMECriteria
C02.3 · SCORING
A number per touchpoint.
Each surface gets a consistency score, so drift is visible and trackable over time. A score turns “feels a bit off” into something a team can act on.
SCOREPer surface
TRACKSOver time
VISIBLEDrift
ACTIONABLEYes
C02.4 · THE SCORECARD
One sheet, all surfaces.
Results roll into a scorecard showing every surface’s score and worst offences. It points the brand team straight at what to fix first.
ROLLSInto scorecard
SHOWSAll surfaces
+Worst offences
POINTSTo fixes
DON'T
×
Don't vary criteria — Same checklist everywhere.
×
Don't audit logo only — Check the whole system.
×
Don't skip the score — Make drift trackable.
×
Don't bury offences — Surface the worst first.
“Drift is rarely one big break — it’s a hundred small ones, each surface.”
10C03 Voice & tone audit WIP
Visual consistency is only half the brand; the words have to sound like WCN too. This audit reviews copy across surfaces against the voice guidelines and flags where the tone drifts.
REVIEWSCopy CHECKSTone · terms DRIFTFlagged OUTExamples
C03.1 · COPY REVIEW
Reading the whole brand.
Copy from the site, product, social and support is sampled and read against the voice principles. Tone is judged by humans — it’s the one audit a scanner can’t fully do.
SAMPLESAll surfaces
AGAINSTVoice principles
JUDGEHuman
WHYTone is subtle
C03.2 · WHAT’S CHECKED
Tone and terms.
Two layers: tone (does it feel like WCN — clear, confident, plain) and terminology (are we using the agreed words). Both come straight from the verbal identity.
TONEFeel
TERMSAgreed words
FROMVerbal identity
TWOLayers
C03.3 · TONE DRIFT
Where it slips.
Common drift — jargon creeping in, hype, inconsistent product names — is flagged with the surface and severity. Drift is usually unintentional, so flagging is enough to correct it.
JARGONFlagged
HYPEFlagged
NAMESInconsistent = flag
USUALLYUnintentional
C03.4 · EXAMPLES
Show, don’t scold.
Findings pair the off-voice copy with an on-voice rewrite. Examples teach the voice better than rules — the audit doubles as training.
PAIRSOff + on-voice
TEACHESBy example
DOUBLESAs training
BETTERThan rules
DON'T
×
Don't automate tone fully — It needs human judgement.
×
Don't flag without a rewrite — Show the on-voice version.
×
Don't ignore terminology — Names must be consistent.
×
Don't scold writers — Teach by example.
“A brand that looks right but reads wrong is still off-brand.”
10C04 Touchpoint inventory WIP
You can’t audit what you haven’t listed. The touchpoint inventory is the complete map of every place the brand appears — the foundation every other audit scans against.
LISTSAll surfaces OWNEREach STATUSOn / off-brand USEAudit base
A
B
C
D
C04.1 · THE INVENTORY
From homepage to invoice.
Every touchpoint — site, app, emails, decks, social, ads, invoices, error pages — is catalogued. The boring surfaces (invoices, receipts) are exactly where brand is forgotten.
SPANSSite → invoice
INCLUDESErrors · receipts
BORINGCounted too
COMPLETEGoal
C04.2 · OWNERSHIP
A name on each surface.
Every touchpoint has an owning team, so audit findings have somewhere to go. An unowned surface is one that drifts with nobody accountable.
OWNERPer surface
SOFindings route
UNOWNED= drifts
ACCOUNTABLEYes
C04.3 · STATUS
On-brand, or not.
Each entry carries its current consistency status from the latest audit. The inventory becomes a live heat-map of where the brand is strong and where it’s slipping.
STATUSPer surface
FROMLatest audit
HEAT-MAPLive
SHOWSStrong · weak
C04.4 · THE AUDIT BASE
What every scan reads.
The visual and voice audits scan against this list, so nothing is missed. New surfaces are added as they launch — the inventory is maintained, not a one-off.
BASEFor audits
NOTHINGMissed
NEWAdded on launch
LIVEMaintained
DON'T
×
Don't skip boring surfaces — Invoices drift too.
×
Don't leave surfaces unowned — Findings need a home.
×
Don't let it go stale — Add new surfaces at launch.
×
Don't separate from audits — It’s their base list.
“The brand slips in the surfaces no one remembered to list.”
10C05 Off-brand log PLANNED
Audits find problems; the off-brand log makes sure they get fixed. It records every flagged issue with severity and owner, and tracks it to resolution — turning audits into action.
RECORDFlags SEVERITYRated FIXTracked TRENDWatched
A
B
C
D
C05.1 · THE LOG
One place for issues.
Every off-brand finding — visual, voice, logo — lands in one log with surface, description and date. Scattered findings get forgotten; a single log gets worked.
ALLFindings
FIELDSSurface · desc · date
ONELog
WORKEDNot forgotten
C05.2 · SEVERITY
Not all equal.
Each issue is rated — a wrong logo on the homepage outranks a spacing slip on an internal deck. Severity sorts the queue so the worst gets fixed first.
RATEDEach
EXAMPLEHomepage > deck
SORTSQueue
WORSTFirst
C05.3 · FIX TRACKING
Open to closed.
Each entry moves from open to fixed, with the owner and resolution recorded. An audit that doesn’t track fixes just generates the same findings next quarter.
STATEOpen → fixed
OWNERRecorded
RESOLUTIONNoted
ELSERecurs
C05.4 · THE TREND
Getting better, or worse?
Over time the log shows whether drift is rising or falling, and which surfaces repeat-offend. That trend is the real measure of whether the system is holding.
SHOWSRising / falling
REPEATOffenders
REALMeasure
OFSystem health
DON'T
×
Don't scatter findings — One central log.
×
Don't treat all as equal — Rate severity.
×
Don't log without fixing — Track open to closed.
×
Don't ignore repeat offenders — Fix the root cause.
“An audit that doesn’t track its fixes just rediscovers the same problems.”
10C06 Audit cadence PLANNED
Consistency holds when audits are routine, not reactive. This sets the cadence — what gets checked, how often, and how results close the loop — so brand quality is a standing process.
CADENCEQuarterly SCOPERotating REPORTTo owners LOOPClosed
C06.1 · THE RHYTHM
Quarterly, like clockwork.
A full audit runs quarterly, with the logo scan continuous between. A fixed rhythm means consistency never waits for someone to notice a problem.
FULLQuarterly
SCANContinuous
FIXEDRhythm
NEVERWaits
C06.2 · ROTATING SCOPE
Deep, in rotation.
Each quarter audits everything lightly and one area deeply, rotating focus. Rotation gives depth without making every audit a quarter-long project.
ALLLight
ONEDeep
ROTATESFocus
DEPTHWithout bloat
C06.3 · REPORTING
Findings, to the owners.
Results go to each surface’s owner with their specific findings, plus a summary to brand leadership. People fix what lands on their desk, not what sits in a shared doc.
TOSurface owners
+Leadership summary
SPECIFICPer owner
LANDSOn desks
C06.4 · CLOSING THE LOOP
Confirm last time’s fixes.
Each audit opens by confirming the prior quarter’s issues are closed. That single step turns a series of audits into a system that actually improves consistency.
OPENSWith prior fixes
CONFIRMSClosed
TURNSInto a system
IMPROVESOver time
DON'T
×
Don't audit only on incidents — Keep the rhythm.
×
Don't audit everything deeply — Rotate the deep focus.
×
Don't report to a shared void — Send to owners.
×
Don't skip the re-check — Confirm prior fixes.
“Consistency is a rhythm — the moment it becomes reactive, drift wins.”
In progress
Catching the drift.
The logo misuse scan runs; visual, voice and touchpoint audits are active. The off-brand log and a standing cadence will make consistency a routine, not a fire drill.
WCN Consistency Audits Map · 6 topics · C01–C06
10 · MEASUREMENT · C · v1.0