BRAND INDEX
WCNWCNAWARENESS RESEARCH MAP
10 · MEASUREMENT → B
10 · BRAND MEASUREMENT
Awareness research · B
Who’s heard
of us?
Awareness is the top of every funnel. This cluster measures recall, tests messages, and segments the audience so growth is aimed, not sprayed. Tap any card to open its spec.
RECALL
SEGMENTS
MESSAGE
PERCEPTION
CHANNEL
LIFT
8%
AWARENESS RESEARCH COVERAGE
0 shipped
1 in progress
5 planned
10B01 Recall study PLANNED
Recall is the rawest measure of awareness — can people name WCN at all, and do they need a prompt? The recall study answers both, the same way each time, so the number is comparable.
TYPEAided / unaided METHODSurvey SAMPLERepresentative CADENCEAnnual
B01.1 · AIDED VS UNAIDED
Prompted, or not.
Unaided recall asks “name crypto networks you know” — WCN either comes up or doesn’t. Aided asks “have you heard of WCN?” Both matter; unaided is the harder, truer test.
UNAIDEDNo prompt
AIDEDPrompted
HARDERUnaided
BOTHTracked
B01.2 · METHOD
Asked the same way.
Question wording and order are fixed, because both bias recall. A consistent instrument is what lets this year’s number be compared to last year’s.
WORDINGFixed
ORDERFixed
BIASControlled
COMPARABLEYes
B01.3 · SAMPLING
The right people.
The sample represents WCN’s target audience, not the general public. Awareness among the relevant market is the number that matters; vanity reach is not.
SAMPLETarget audience
NOTGeneral public
RELEVANTMarket
SIZEPowered
B01.4 · READING RESULTS
A baseline to beat.
The first study sets a baseline; each subsequent one shows movement against it and against competitors’ recall. Direction matters more than the absolute figure.
FIRSTBaseline
THENMovement
VSCompetitors
DIRECTIONOver absolute
DON'T
×
Don't reword questions — Wording biases recall.
×
Don't sample the public — Measure the target market.
×
Don't drop unaided — It’s the truer test.
×
Don't obsess over absolutes — Watch the direction.
“Unaided recall is the hardest awareness test — and the most honest.”
10B02 Segmentation WIP
“Everyone” is not an audience. Segmentation divides the market into distinct groups with shared needs and behaviours, so the brand can speak to real people rather than an average.
SEGMENTSDefined BASISNeeds · behaviour PROFILESBuilt USETargeting
B02.1 · THE BASIS
Needs over demographics.
Segments are built on needs and behaviour — why people use a crypto network — not just age or geography. Behavioural segments predict action; demographic ones often don’t.
BASISNeeds · behaviour
NOT ONLYDemographics
PREDICTSAction
CRYPTOContext
B02.2 · PROFILES
Faces on the data.
Each segment becomes a profile — goals, objections, where they get information. Profiles make a segment usable by writers, designers and product alike.
EACHA profile
INCLUDESGoals · objections
INFOChannels
USABLEBy all teams
B02.3 · PRIORITISATION
Not all equal.
Segments are sized and prioritised by value and winnability. The brand focuses on a few it can genuinely serve, rather than diluting across all.
SIZEDEach
RANKValue · winnability
FOCUSA few
DILUTEAvoid
B02.4 · USE
Aim the message.
Segments drive messaging, channel and product choices. A segment that never changes a decision is a slide, not a tool — each one here has an owner and a use.
DRIVESMessage · channel
REALChanges decisions
OWNEREach
NOTA slide
DON'T
×
Don't segment on demographics alone — Use needs and behaviour.
×
Don't build segments you ignore — Each must drive decisions.
×
Don't target everyone — Prioritise a few.
×
Don't skip profiles — Make segments usable.
“If a segment never changes what you do, it isn’t a segment — it’s a slide.”
10B03 Message testing PLANNED
Opinions about messaging are cheap; tests are decisive. This study puts candidate messages in front of real audiences and measures which ones are understood, believed and remembered.
METHODA/B · survey VARIANTSTested MEASUREResonance OUTWinners
B03.1 · WHAT TO TEST
The claims that matter.
Testing focuses on the core value propositions and taglines — the few messages that carry the brand. Testing everything dilutes the signal; testing the pivotal ones sharpens it.
FOCUSCore props
INCLUDESTaglines
FEWPivotal
NOTEverything
B03.2 · METHOD
Head to head.
Messages are tested against each other with a real audience — forced-choice and rating. Comparative testing beats asking “do you like this?” in isolation.
FORMATComparative
AUDIENCEReal · target
ASKChoose · rate
BEATSIsolated likes
B03.3 · RESONANCE
Understood, believed, recalled.
Each message is scored on clarity, believability and recall — not just appeal. A message people like but don’t remember has failed.
CLARITYScored
BELIEFScored
RECALLScored
LIKENot enough
B03.4 · PICKING WINNERS
Evidence to the team.
Winning messages graduate to campaigns with the test data attached. The record also teaches what kinds of claims work — building messaging instinct over time.
WINNERSTo campaigns
DATAAttached
TEACHESPatterns
BUILDSInstinct
DON'T
×
Don't test in isolation — Compare head to head.
×
Don't measure appeal only — Clarity, belief, recall.
×
Don't test everything — Focus on pivotal messages.
×
Don't lose the data — Attach it to the winner.
“A message people love but can’t recall has done nothing.”
10B04 Perception survey PLANNED
Awareness is knowing the name; perception is what the name means. This survey measures the associations and attributes people attach to WCN — and the gap from how the brand wants to be seen.
MEASURESAssociations ATTRIBUTESRated GAPDesired vs actual CADENCEAnnual
B04.1 · ASSOCIATIONS
The words they pick.
Respondents pick the words and ideas they associate with WCN. The pattern reveals the brand’s actual position — which may differ from the intended one.
ASKWord association
REVEALSReal position
MAY DIFFERFrom intent
OPEN+ prompted
B04.2 · ATTRIBUTE RATINGS
Rated on what matters.
People rate WCN on brand attributes — trustworthy, innovative, accessible. The attribute list comes from the brand strategy, so results map to stated goals.
RATEKey attributes
EXAMPLESTrust · innovation
FROMStrategy
MAPSTo goals
B04.3 · THE PERCEPTION GAP
Want vs are.
The survey compares desired perception to measured perception. The biggest gaps are the brand’s communication priorities — where reality lags ambition.
COMPAREDesired · actual
GAP= priority
SHOWSWhere reality lags
DRIVESComms
B04.4 · CADENCE
Perception moves slowly.
Run annually — perception shifts over years, not weeks. Tracking it too often just measures noise; the yearly cadence catches real movement.
CADENCEAnnual
MOVESSlowly
TOO OFTEN= noise
CATCHESReal shift
DON'T
×
Don't invent the attribute list — Draw it from strategy.
×
Don't measure too often — Perception moves slowly.
×
Don't ignore the gap — It’s the comms priority.
×
Don't conflate with awareness — Knowing ≠ believing.
“Awareness is the name; perception is what the name means.”
10B05 Recall by channel PLANNED
Knowing people are aware is half the story; knowing where they became aware is the other. This breaks recall down by channel, so spend follows the sources that actually build the brand.
QUESTIONWhere heard CHANNELSMapped MIXEfficiency INFORMSSpend
B05.1 · THE QUESTION
How did you hear of us?
Aware respondents are asked where they first encountered WCN. Self-reported attribution is imperfect, but at scale it reveals which channels punch above their weight.
ASKFirst heard
OFAware group
IMPERFECTSelf-report
AT SCALEUseful
B05.2 · CHANNEL MAP
Every route in.
Responses map to channels — social, search, press, word of mouth, events. Word of mouth is tracked deliberately; for crypto it’s often the strongest and least measured.
CHANNELSSocial · search
ALSOPress · WOM
WOMTracked
STRONGOften
B05.3 · EFFICIENCY
Awareness per dollar.
Channel recall is weighed against channel spend to find efficiency — the channels generating awareness cheaply versus those merely expensive.
WEIGHRecall vs spend
FINDEfficient channels
EXPENSIVEFlagged
CHEAPDoubled down
B05.4 · INFORMING SPEND
Follow the signal.
Findings feed budget allocation — more into efficient channels, scrutiny on weak ones. The study turns awareness from a cost into a measured investment.
FEEDSBudget
MOREEfficient
SCRUTINYWeak
INVESTMENTMeasured
DON'T
×
Don't trust self-report blindly — Use it at scale, with care.
×
Don't ignore word of mouth — Often the strongest channel.
×
Don't read recall without spend — Efficiency is the metric.
×
Don't skip small channels — Some punch above weight.
“Awareness without its source can’t tell you where to spend next.”
10B06 Campaign lift PLANNED
A campaign’s real question isn’t “did people see it” but “did it change anything.” Lift studies measure the before-and-after, with a control, so the brand knows what its spend actually bought.
DESIGNPre / post CONTROLHeld-out MEASURELift ATTRIBUTIONClean
B06.1 · PRE / POST
Measure both ends.
Lift requires a baseline before the campaign and a read after. Without the before, “awareness is 40%” says nothing about what the campaign contributed.
BEFOREBaseline
AFTERRead
DELTAThe lift
WITHOUTNo claim
B06.2 · CONTROL GROUP
Versus doing nothing.
A held-out group that didn’t see the campaign isolates its effect from background trends. The lift that matters is over the control, not over last month.
HELD-OUTUnexposed
ISOLATESCampaign effect
VSBackground
REAL LIFTOver control
B06.3 · MEASURING LIFT
The honest delta.
Lift is the exposed group’s gain minus the control’s. Reporting absolute change without the control inflates results — the discipline here keeps numbers honest.
LIFTExposed − control
ONAwareness · recall
INFLATEAvoided
HONESTNumber
B06.4 · ATTRIBUTION
Credit where it’s due.
Clean lift measurement lets the brand attribute outcomes to campaigns with confidence — and decline credit where the control moved just as much.
ATTRIBUTEWith confidence
DECLINEWhen control moved
FEEDSReporting
HONESTBoth ways
DON'T
×
Don't skip the baseline — Measure before, too.
×
Don't omit the control — It isolates the effect.
×
Don't claim absolute change — Report lift over control.
×
Don't over-claim attribution — Decline credit honestly.
“Without a control group, every campaign looks like a success.”
Scoped
Aiming the spend.
Segmentation is underway; recall, message testing and lift studies are scoped. This cluster is how marketing learns what actually lands before scaling it.
WCN Awareness Research Map · 6 topics · B01–B06
10 · MEASUREMENT · B · v1.0