B04.1 · ASSOCIATIONS
The words they pick.
Respondents pick the words and ideas they associate with WCN. The pattern reveals the brand’s actual position — which may differ from the intended one.
ASKWord association
REVEALSReal position
MAY DIFFERFrom intent
OPEN+ prompted
B04.2 · ATTRIBUTE RATINGS
Rated on what matters.
People rate WCN on brand attributes — trustworthy, innovative, accessible. The attribute list comes from the brand strategy, so results map to stated goals.
RATEKey attributes
EXAMPLESTrust · innovation
FROMStrategy
MAPSTo goals
B04.3 · THE PERCEPTION GAP
Want vs are.
The survey compares desired perception to measured perception. The biggest gaps are the brand’s communication priorities — where reality lags ambition.
COMPAREDesired · actual
GAP= priority
SHOWSWhere reality lags
DRIVESComms
B04.4 · CADENCE
Perception moves slowly.
Run annually — perception shifts over years, not weeks. Tracking it too often just measures noise; the yearly cadence catches real movement.
CADENCEAnnual
MOVESSlowly
TOO OFTEN= noise
CATCHESReal shift